Privacy Policy.
How we handle your personal data at Pamperloft, in plain language.
Last updated: 27 July 2026
Pamperloft Head Spa ("Pamperloft", "we", "us") respects your privacy. This policy explains what personal data we collect through our website and booking enquiries, why we collect it, and the choices you have. We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
1. Who we are
Pamperloft Head Spa is a Traditional Chinese Medicine head spa located at Blk 204 Bedok North Street 1, #02-415, Singapore 460204. You can reach us on WhatsApp or by phone at +65 9336 0180.
2. What we collect
When you make a booking enquiry
Our booking form asks for your name, preferred date and preferred time. The form does not send this information to a database of ours. Instead it opens WhatsApp with a pre-filled message, which you choose to send (or not). Once you send it, the conversation — and anything you share in it — sits in WhatsApp.
If you contact us by WhatsApp or phone directly, we receive whatever you choose to tell us, such as your name, contact number and the treatment you are interested in.
When you browse the website
Like most websites, our host and analytics tools automatically record technical information such as your approximate location (city level), device and browser type, the pages you visit, and how you arrived at our site. Where you have accepted cookies, this may also include a recording of your interactions with the page (mouse movement, clicks and scrolling).
What we do not collect
We do not ask for health information, medical history, identification numbers, or payment details through this website. Please do not send sensitive personal or health information through the website forms.
3. Cookies and similar technologies
When you first visit, we show a banner asking whether you accept cookies. Here is what runs, and when:
| Tool | Purpose | When it runs |
|---|---|---|
| Google Analytics | Understand how many people visit and which pages are useful | Only after you accept. Before that, limited anonymous signals are sent without cookies. |
| Google Ads | Measure whether an advert led to an enquiry | Active for visitors who arrive by clicking one of our adverts, so we can measure that advert. |
| Microsoft Clarity | Anonymous heatmaps and session replays to improve the site | Only after you accept. Never otherwise. |
Microsoft Clarity masks text content by default, so replays show how a page was used rather than the specific personal details typed into it.
Your cookie choice
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You can change your mind at any time. This clears your saved choice and brings the banner back.
4. Why we use your data
- To respond to your enquiry and arrange your appointment.
- To provide our treatments and keep in touch about your booking.
- To improve our website — understanding which pages people find useful and where they get stuck.
- To measure our advertising — knowing which adverts bring genuine enquiries so we do not waste money on ones that do not.
We do not sell your personal data, and we do not share it with third parties for their own marketing.
5. Who else handles your data
We use a small number of trusted service providers who process data on our behalf. These providers may store or process data outside Singapore, and we rely on their contractual and technical safeguards to protect it to a standard comparable to the PDPA.
- Google — website hosting (Firebase), analytics and advertising measurement.
- Microsoft — Clarity website-usage analytics.
- WhatsApp (Meta) — the messaging channel through which most bookings are made. Your conversation is governed by WhatsApp's own privacy policy.
We may also disclose personal data where required by law or to protect our legal rights.
6. How long we keep it
We keep booking enquiries and WhatsApp conversations only for as long as needed to serve you and to keep reasonable business records, after which they are deleted. Analytics data is retained according to the standard retention settings of the tools listed above.
7. Your rights
Under the PDPA you may:
- Ask what we hold about you and how it has been used.
- Ask us to correct anything inaccurate or incomplete.
- Withdraw your consent at any time, including consent to cookies (see the button above) and to us contacting you.
To make a request, message us on WhatsApp or call +65 9336 0180. We will respond as soon as we reasonably can. Please note that withdrawing consent may mean we can no longer arrange or manage your appointment.
8. Keeping your data safe
Our website is served over an encrypted connection (HTTPS). We limit access to enquiry information to the team members who need it to serve you. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information against loss, misuse and unauthorised access.
9. Other websites
Our site links to other services, such as Instagram, WhatsApp and Google Maps. This policy does not cover those services, and we encourage you to read their privacy policies.
10. Children
Our website is intended for adults. We do not knowingly collect personal data from children without the consent of a parent or guardian.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised, and any changes take effect once published on this page.
12. Contact us
If you have a question or a complaint about how we handle your personal data, please contact us first — we would like the chance to put it right.
Pamperloft Head Spa
Blk 204 Bedok North Street 1, #02-415, Singapore 460204
+65 9336 0180 ·
WhatsApp us
If you are not satisfied with our response, you may contact Singapore's Personal Data Protection Commission at pdpc.gov.sg.